FAQ — Frequently Asked Questions
Welcome to the That Yarn FAQ. Here you’ll find answers to common questions about our yarn, orders, shipping, and returns.
If you need additional help, please contact us at hello@thatyarn.com.
Frequently Asked Questions.
That Yarn specializes in curated cone yarn sourced from textile mills, knitwear factories, and surplus yarn channels, primarily from Italy, Japan, and China.
Many of our yarns are industrial surplus, mill-end, or deadstock materials originally produced for professional textile production. These yarns are unused, but they may come from discontinued collections, excess mill production, or limited factory lots.
Because of this, quantities are often small and exact restocks are not guaranteed.
Yes. All yarns sold by That Yarn are new and unused.
Because many of them were originally produced for industrial use, they may not include traditional retail packaging, branded labels, or consumer-facing tags.
Deadstock yarn refers to unused yarn left from mill production, factory overstock, discontinued collections, or surplus textile manufacturing.
These yarns are not secondhand. They are unused materials that already exist within the textile supply chain.
Cone yarn offers flexibility for hand knitting, machine knitting, weaving, and textile experimentation.
Many cone yarns are fine, allowing makers to hold multiple strands together, adjust fabric density, combine textures, or create custom yarn blends.
Cone yarns are often spun for industrial knitting machines, which commonly use finer yarn counts.
If you are knitting by hand, you can:
- hold 2–4 strands together
- use them for lace or lightweight garments
- combine yarns to create custom textures
- swatch first to test gauge, shrinkage, and fabric behavior
Nm is a yarn count system used in the textile industry. It indicates how many meters of yarn weigh one gram.
For example, Nm 2/30 means two strands of 30 Nm yarn twisted together.
- Higher Nm = finer yarn
- Lower Nm = thicker yarn
If you are knitting by hand, finer yarns can be held together in multiple strands to achieve the desired thickness.
For a more detailed explanation, please see: Understanding Yarn Weight (Nm)
Yarn naturally absorbs moisture from the air. A variation of 20–40g per 1000g due to humidity is normal in the textile industry and does not affect quality.
The listed weight on our product pages refers to net yarn weight, with approximately 40g deducted for the cone itself unless otherwise noted.
We photograph our yarns carefully to represent their colors as accurately as possible.
Slight differences may occur due to:
- lighting during photography
- screen or monitor settings
- dye lot variation
- natural fiber characteristics
Slight variation is part of the character of textile materials and is not considered a defect.
No. That Yarn is not affiliated with or endorsed by the original manufacturers, mills, or fashion houses.
We independently source and curate surplus yarn from textile production channels.
Order cancellations must be requested within 6 hours of placing the order.
After that time, the order may already be packed or shipped.
No. That Yarn currently operates as an online-only store and does not offer local pickup.
We currently ship within the United States only.
International shipping is not available through the website at this time.
Yes. We currently offer free U.S. shipping on orders over $100.
Orders below the free shipping threshold will have shipping costs calculated at checkout.
Orders usually ship within 3–5 business days, excluding weekends and U.S. public holidays.
Processing times may be slightly longer during holidays, major promotions, or high-volume periods.
We usually ship via USPS Ground Advantage or a similar domestic carrier.
A tracking number will be sent by email once your order ships.
Estimated delivery time is usually 5–10 business days, depending on your location.
Delays may occur due to:
- weather
- carrier issues
- rural delivery areas
- holiday shipping congestion
Delivery dates cannot be guaranteed.
Some yarn cones are heavy. If the total package weight exceeds carrier limits or packing safety guidelines, your order may be split into multiple packages.
Please check:
- neighbors
- household members
- mailroom or parcel locker
- your local USPS office
That Yarn is not responsible for stolen or missing packages marked as delivered by the carrier.
If tracking has not updated for 7 business days, please contact us at hello@thatyarn.com.
We may file a USPS Missing Mail Search request when appropriate.
Returns are accepted within 14 days of delivery.
Items must be:
- unused
- unwound
- free of strong odors
- in original packaging and condition
Yes. A 10% restocking fee will be deducted from all refunds.
This fee helps cover inspection, repackaging, and restocking.
Customers are responsible for return shipping costs, unless the item was incorrect or damaged on arrival.
No. Sale items, discounted products, gift cards, and custom kits are final sale.
Please contact us at hello@thatyarn.com.
Please include:
- your order number
- photos if the item is defective or incorrect
We will provide return instructions by email.
If you have questions, feel free to contact us.
Email: hello@thatyarn.com
Response time: 2-3 business days.
Because many of our yarns are limited deadstock or mill-end materials, quantities are often small.
Once a yarn sells out, it may not be restocked.
Thank you for supporting That Yarn.
