Frequently Asked Questions.
We specialize in cone-packaged yarns sourced from high-end mills around the world.
Most of our yarns are mill ends—unused surplus from fashion and textile production.
They’re originally intended for machine knitting or weaving, but can absolutely be used for hand knitting as well—just hold multiple strands together to achieve the desired thickness.
In addition to cones, we also carry a curated selection of hand-dyed yarns and wool for spinning.
Need help with that? We offer a handy Ply Reference Guide to help you combine strands confidently.
We sell yarn by the cone, and do not provide rewinding services.
Each cone weighs approximately 35g–42g, depending on its size and material. The weight listed for all yarns refers to the net yarn weight, after deducting 40g for the cone.
Please note: Due to environmental humidity and storage conditions, a moisture regain of 20g–40g per 1000g of yarn is considered normal. This is an industry-accepted variation and does not affect product quality.
To preserve your yarn’s condition, we recommend storing it in a sealed bag when not in use.
Thank you for your understanding!
Simply browse our collection, add your chosen yarns to the cart, and proceed to checkout. We accept major credit cards and secure payment options. If you run into any issues, feel free to reach out—we’re happy to help.
Due to the unique shape and structure of cone yarns, we currently use durable shipping bags and secure tape to package your order. This method helps ensure your yarn arrives safely while keeping packaging minimal and eco-conscious. If you're ordering as a gift and have special requests, feel free to leave us a note at checkout—we’ll do our best to accommodate.
Orders are typically processed within 2–3 business days. Once shipped, you’ll receive a tracking number via email. We use USPS Ground Advantage for reliable, trackable delivery within the U.S.
Standard USPS delivery time is 4–8 business days, but occasional delays can happen. If there is no tracking update for 7 consecutive days, we will file a Missing Mail Search Request with USPS on your behalf. If there is no tracking movement for 25 consecutive days, we will consider the package lost and issue you a full refund.
Thanks for your understanding and patience!
Not at this time—we’re currently an online-only shop. However, if you're based in the U.S., our standard shipping should reach you fairly quickly. We're always exploring more community-friendly options for the future.
You may return your order within 14 days of delivery as long as the yarn is unused and in original condition. Because most of our yarns are unique and available in limited quantities, we do not offer exchanges. Return shipping costs are the responsibility of the customer. A 10% restocking fee will be deducted from the refund amount. Sale and discounted items are final sale and cannot be returned or exchanged.
Before sending anything back, please email us at hello@thatyarn.com with your order number, and we’ll guide you through the return process.
That Yarn reserves the right of final interpretation.
