Refund policy
At That Yarn, we want you to enjoy every cone you purchase. If your order doesn’t meet your expectations, we’re here to help.
📦 Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, unwashed, and in their original packaging.
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Due to the nature of yarn, we cannot accept returns if the product has been unwound, exposed to strong odors, or shows signs of use.
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Sale items, gift cards, and custom kits are final sale and not eligible for return.
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Please note: natural yarn colors and textures may vary slightly from photos or previous batches. Minor differences are part of the charm of curated and artisanal yarn and are not considered defects.
💰 Restocking Fee
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A 10% restocking fee will be applied to all returns.
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This fee covers the cost of inspection, repackaging, and restocking.
🚚 Return Shipping
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Customers are responsible for return shipping costs, except in cases of our error (e.g., wrong item shipped or item damaged on arrival).
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We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
💵 Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 7–15 business days, minus the restocking fee.
⚠️ Additional Notes
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Color variation, texture differences, and natural inconsistencies are inherent to artisanal yarn and do not qualify for a return or refund.
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We strive to photograph our yarn accurately, but lighting, monitor settings, and dye lot variations may cause slight differences.
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Shipping charges from your original order are non-refundable.
❓ Questions or Issues?
Please contact us at hello@thatyarn.com within 14 days of receiving your order if:
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Your item arrived damaged,
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You received the wrong item,
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You want to initiate a return.
