Shipping policy
That Yarn
Shipping Policy
Last updated: 7/9/2026
Every order is packed by hand with care. This policy explains how and when your yarn ships, and what to expect along the way.
Order Processing
Orders are usually processed within 3–5 business days, excluding weekends and U.S. public holidays. During peak periods, processing may take slightly longer. You’ll receive a confirmation email when your order ships.
Where We Ship
We currently ship within the United States only. We do not offer international shipping at this time.
Shipping Rates
- Free U.S. shipping on orders over $100.
- Orders below the threshold are charged shipping at checkout, calculated by package weight and destination.
Shipping Methods and Delivery Time
We ship via USPS Ground Advantage or a similar domestic service. A tracking number is emailed to you once your order ships.
Estimated delivery is 3–8 business days after dispatch, depending on your location. Delivery may take longer due to carrier delays, weather, rural delivery zones, or holiday congestion. Estimated delivery times are not guaranteed.
Combined and Heavy Packages
Where possible, multiple items in one order are combined into a single shipment. Because cone yarn can be heavy, some cones may exceed standard weight limits and ship in separate packages.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for shipments delayed or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address issue, we’ll contact you to arrange reshipment; reshipping costs are the customer’s responsibility.
Lost or Delayed Shipments
Once your order is handed to the carrier, delivery is in their hands, and delivery timelines are outside our control. If a shipment is significantly delayed or appears lost in transit, please contact us at hello@thatyarn.com — we’ll help you open an inquiry with the carrier and work with you toward a fair resolution.
Packages Marked “Delivered”
If tracking shows “Delivered” but you haven’t received your package, please first check with household members and neighbors, and around your delivery location. If it still hasn’t turned up, contact us at hello@thatyarn.com and we’ll help you file a claim or trace request with the carrier. Please note that once a carrier confirms delivery to your address, That Yarn cannot be responsible for packages that are subsequently stolen or misplaced, and we may be unable to offer a refund or replacement in those cases.
Holiday Shipping
Please allow extra time during major U.S. holidays such as Thanksgiving, Christmas, and New Year, when carriers experience high volume and delays.
Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, please contact us at hello@thatyarn.com within 14 days of delivery with your order number and photos. We’ll make it right at no cost to you.
Returns
Returns of eligible items are accepted within 14 days of delivery. Full details, including condition requirements, restocking, and refund timing, are set out in our Return & Refund Policy.
A Few Tips
- Keep your tracking number until delivery is confirmed.
- Apply any gift card or code at checkout before completing your order.
- Questions? Email hello@thatyarn.com anytime — we’re glad to help.
That Yarn is a brand of Woolith Textiles LLC, Waunakee, Wisconsin, United States.
