🧵 That Yarn Store Policy
Welcome to That Yarn — where every skein tells a story, and every thread is carefully selected. Please read our store policies carefully before placing an order.
📦 Shipping Policy
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Shipping area: Currently only ships within the United States.
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Processing time: Orders processed within 1–3 business days after payment confirmation.
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Shipping method: USPS Ground Advantage or equivalent.
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Tracking: Tracking numbers provided upon shipment.
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Please ensure your shipping address is accurate. We are not responsible for lost packages due to incorrect or incomplete addresses.
🔁 Return & Exchange Policy
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Returns and exchanges accepted within 7 days after delivery.
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Return shipping cost is the responsibility of the buyer.
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Items must be in original condition and packaging.
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For wrong or defective items, contact us within 7 days of delivery at hello@thatyarn.com with order details and photos.
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After verification, we arrange refund or replacement. Refunds are issued to the original payment method.
🎁 Order Cancellation
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Cancellation requests must be made within 6 hours of placing the order.
🧶 Product Color Disclaimer
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Slight color variations may occur due to hand-dyeing and monitor differences.
📩 Contact Us
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Email: hello@thatyarn.com
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Response time: 1–2 business days.
🔐 Privacy Statement
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We are committed to protecting your personal information and use it only for order processing. For more details, please see our Privacy Policy.
